If your team's Quan results have declined, view this as an opportunity for growth. Acknowledge the dip, discuss possible causes, and collaboratively adjust your approach. Use Quan Retro to implement practical solutions and foster improvement.
If your team's Quan results have declined, you're not alone. Well-being is not a factor that always moves up. It’s a dynamic, subjective experience that changes over time and based on things you can’t always control.
Accepting this reality is the first step, lower well-being scores are not a failure, they are an opportunity to improve.
Nonetheless, you still want to address the issues, so let’s look at some ways approach this challenge and get your team moving in a positive direction.
Acknowledge and Normalize
Well-being results may fluctuate due to various factors beyond your control. Acknowledge this openly with your team and normalize the conversation about lower scores as a matter of fact.
It’s far better to embrace the trend than to avoid it or shut down your efforts because you think they aren’t working. Well-being is so complex you may be doing lots of good without knowing it.
The real value in the Quan process is the journey.
It’s knowing that we all struggle with challenging circumstances but that we’re not alone as we muddle through.
Also remember well-being is not a game where we crown a champion who gets the highest score!
The score is just data to help you discuss and adjust your behavior in search of higher satisfaction and performance readiness.
Identify Influencing Factors
Talk about what’s going on around you and try to name influencing factors. Awkward topics are not gossip if they are true. Gossip is when you speculate about other people’s lives as a sport.
Occasionally human issues arise at work, and they need to be acknowledged if you are going to offer support to manage through them. Review recent changes that could have impacted your results think about things like restructuring actions, workload increases, or external socio-political stressors.
Utilize your Quan well-being data to pinpoint root causes like role conflict or unclear boundaries. Burnout often stems from role conflict, where team members are pulled in multiple directions and feel overwhelmed and hopeless.
Clarify expectations to address this, setting specific, measurable goals like 'reduce customer churn by 2% this quarter' instead of vague ‘just fix the problem’ mandates.
Adjust Your Approach
Use your Quan Retro to brainstorm a new ritual or adjust an existing one. Emphasize shared responsibility and involve everyone in finding practical solutions.
Whether it's flexible schedules or team-building exercises, adapt your routine based on your team's unique needs and interests.
Encourage honest reflection and empower your team to contribute ideas. The process of discussing concerns can be enough to get people past their fears and take productive actions on their own.
Seeing your well-being result decline isn't a setback; it's feedback. Just like the fuel gauge in your car shows declining gas in your tank, you might need to pull over and refuel or reconsider your route.
Quan is a measurement and adjustment platform, not a popularity contest. It gives you data-driven insights to create a supportive environment that prevents burnout, something we all face from time to time.
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