1. Well-Being Academy
  2. FAQ
  3. Troubleshooting and Technical Support

I can’t log in to the Quan platform. What can I do?

We're sorry you're having this issue. To help, here are some steps you can take:

  • Make sure you're using your company email address
  • The initial password you received is in an email titled "Welcome to Quan"
  • To request a new password, click ‘Forgot password’ on the Quan login page
  • If your company has the single-sign-on (SSO) option, use your company credentials to log in 


If you’re still having trouble, please contact us at  Quan Support - we are here to help you access the platform as quickly as possible.