1. Well-Being Academy
  2. FAQ
  3. Troubleshooting and Technical Support

I get an error when I try to log in to the Quan platform. What can I do?

We're sorry you're having this issue. Please try to clean the cookies for Quan's website, and then try to login again. Cleaning the cookies on the Quan website will not affect your browsing history or other passwords. 

Here is how to clean your cookies in different browsers:

Google Chrome: top left corner settings icon -> Site settings -> Delete data. Then refresh the page and you will be asked to log in again.

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FireFox: top left corner lock sign -> Clear cookies and site data -> Remove. 

Then refresh the page and you will be asked to log in again.

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Edge: top left corner lock sign -> Cookies and site data -> Cookies -> Select "myquan.io" -> Remove

Then refresh the page and you will be asked to log in again.

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If you’re still having trouble, please contact us at  Quan Support - we are here to help you access the platform as quickly as possible.